Refund policy

Return/ Replacement Policy
We consistently work towards the protection of our customer's interest. Hence, we offer you an easy and
streamlined process to return products, whenever applicable.
1. How do I file a return request?
Write us on the mentioned E-mail Id or contact on the given mentioned number.
2. Under what conditions can I return/ replace my product?
Returns/Replacement are accepted under the following cases -
 Wrong Product – Wrong colour/ size/ style
 Wrong item ordered/ delivered
 Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
 Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is
under Manufacturer’s Warranty)
 Damaged Product – Physical damage/ Tampered product or packaging
 Wrong Quantity – Missing Products/ Parts
 No Invoice/Warranty Received – Available on Electronics only
3. Under what conditions returns/ replacement request will not be accepted?
Returns/ Replacement requests will not accepted under following cases –
 If Products are Altered/ Used
 If Product is Returned without Original Packaging (price tags, labels & accessories)
 If Serial Number is tampered
 For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after
10 days of the Delivery
 For Damaged/Missing product that is reported after 2 days of the delivery
 For Products sold under specific promotions, details of which would be mentioned in the
Product page and Terms & Conditions page

4. Which categories are not eligible for returns/ replacement?
The following table contains a list of products that are not eligible for returns as per the seller's Returns Policy:

Category Products that can't be returned
Auto
Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers,
Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants,
Polish, Power Steering Fluids, Sealants, Oils and Wax

Automobiles Cars, Mopeds, Motorcycles and Scooters
Bath and Spa Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet

Reminder, Wipes and Wipe Warmers

Cleaning
Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners,
Stain Removers and Washing Bars/Powder

Computer/
Mobile
Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software,
Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards,
Processors, Motherboards, Internal Hard Drives and RAMs

Food and
Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups,
Vegetables and other Edible Products

Fashion Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shape wear, Socks, Stockings and

Swimsuits

Footwear
Accessories Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening
Products Plant Saplings, Plant Seeds and Soil Manure
Health Care Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer
Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

Home Products

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks,
Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills,
Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices,
Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws,
Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid,
Toilet Rolls and Women Intimate Care

Innerwear Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery Coins
Music
Instrument
Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish

Party Supplies Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive Supplies Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling
Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners,
Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint
Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes,
Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners
and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Body & Skin Accessory

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse
Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box
Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal
Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Sexual Wellness Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers,

Sexual/Pleasure Enhancement Products and Vaginal Dilators

5. What is the best time to place Return/ Replacement request?

Return/Replacement request of the Product(s) should be initiated within 7 days of Order Delivery for
Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only).
However, under the following conditions, Return Request should be filed within 2 days of Delivery:
 Damaged Product
 Empty Parcel
 Missing Item

6. When do you initiate Pickup for Returns?
Once your request to return an order is approved, a pickup will be initiated. Once return is approved for
pick up, email will be sent to registered email id for pick up related details. Please keep the product
ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup -
 Product should not be used/altered/ tampered
 Keep original price tag & packing slip intact
 Mention Order Number on the box
 Do not seal the box
 Mention the Order Number/Delivery Address on the package, before handing over the packet
to our Pickup executive
 Keep the Courier Company's receipt for tracking purposes
Please Note – Delitedeals shall not be liable for any incidental defect/damage, like liquid
leakage/mishandling etc.

7. What do I do if my area does not have a reverse pick up service?
If our reverse pickup service is not available at your address, we will ask you to dispatch the
product. Return address will be notified to you in a separate email, along with the packaging
instructions and required documents.
In case of Self-Shipment, Please take care of the following-
 Mention the Order number/Delivery Address on the package, before handing it over to the
Courier Representative
 Upload the courier receipt in My returns section or attach it on confirmation email received
after return filing
 Track your Return Shipment on the Courier Company's Website

8. How much time does it take to replace an order?
We initiate the replacement or refund within 2 working days of receiving the product at our center.

Refund Policy
Refunds are generally initiated in the following scenarios:
 When Prepaid Orders are cancelled by Customer/Seller/Delitedeals before delivery.
 If our courier partner is unable to deliver the order

 If you wish to return the product, in accordance with our Return Policy
o Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
o If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
o You will receive the credit within a certain amount of days, depending on your card issuer’s
policies.